Privacy Policy
Last Updated: July 16, 2026
At Ember & Oak (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website.
Information We Collect
Depending on how you interact with our website, we may collect:
Information You Provide
* Name
* Email address
* Shipping and billing address
* Phone number (if provided)
* Company name (for wholesale customers)
* Messages submitted through contact forms
* Newsletter subscription information
Order Information
When you place an order, we collect information necessary to process your purchase, including shipping details and order history. Payment information is processed securely by our payment provider and is not stored on our servers.
Automatically Collected Information
We may automatically collect certain information, including:
* IP address
* Browser type
* Device information
* Pages visited
* Time spent on our website
* Referring website
This information helps us improve our website and understand how visitors use it.
Cookies
Our website may use cookies and similar technologies to:
* Remember your preferences
* Improve website performance
* Analyze website traffic
* Provide a better browsing experience
You can manage or disable cookies through your browser settings.
How We Use Your Information
We use your information to:
* Process and fulfill orders
* Provide customer support
* Respond to inquiries
* Manage wholesale accounts
* Send order confirmations and shipping updates
* Send marketing emails if you have opted in
* Improve our products and website
* Prevent fraud and protect our business
Sharing Your Information
We only share personal information when necessary to operate our business, including with trusted service providers such as:
* Payment processors
* Shipping providers
* Email marketing providers
* Website hosting providers
* Analytics providers
These providers receive only the information necessary to perform their services.
We do not sell your personal information.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights
Depending on where you live, you may have the right to:
* Request access to your personal information
* Correct inaccurate information
* Request deletion of your personal information
* Withdraw consent for marketing communications
* Request information about how your data is used
To exercise these rights, please contact us using the information below.
Third-Party Services
Our website may use third-party services to operate effectively. These services may have their own privacy policies governing the information they collect.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Ember & Oak
Email: info@eandoak.ca